Brava Rewards
Every visit adds up.
Your moments at Brava also count towards your next visit. Discover how points work and what to know before using them.
- 10 points
- for each €1 of eligible spending
- 1,000 points
- can be redeemed for a €5 discount
From your visit to your reward.
Your Brava account
Use your account so eligible spending is linked to your customer record. Creating an account or booking does not itself earn spending points.
Your visit, completed
Service points are added once the treatment is completed and fully paid. The deposit is part of that spending, but does not earn points separately when first paid.
Your discount, at the studio
Before paying the final service amount, ask to use your points. The team will check your balance and the applicable discount.
The conditions, clearly explained.
1. How points are calculated
You earn 10 points for each €1 of eligible spending on completed, fully paid services and eligible purchases linked to your account. Tips do not earn points.
Points are based on the amount actually paid after discounts. Only whole points are awarded: for example, €12.59 of eligible spending earns 125 points.
2. How to use your points
Each block of 1,000 points gives €5 off the final service payment at the studio. You can use complete blocks, within your available points and the service amount remaining after the deposit.
Ask before the payment is closed. Redeeming removes points from your balance and is recorded in the service checkout.
3. Where points cannot be used
Points cannot reduce an online deposit, a retail purchase or a gift-card purchase. They are a discount benefit and cannot be converted into money or wallet credit.
Points and euro balances from gifts or store credit are different. Spending covered by gift credit does not earn points again; points on an eligible gift-card purchase belong to the person who buys and pays for it.
4. If a payment is refunded
A refund reduces the points earned on the refunded amount. If those points have already been used, the studio will review the adjustment with you.
A partial refund does not automatically undo a redemption. When all collected service payments are refunded, redeemed points that are still valid are restored once. If a service was paid entirely with points, ask the studio to review it.
5. Balance, transactions and validity
Check the app for your available points, transactions and any recorded expiry dates. Points earned over time are different from the balance available to use today.
If you do not recognise a transaction or need to clarify its validity, contact the studio before requesting a redemption.
6. Your account and preferences
Managing your account and points does not subscribe you to advertising. Promotional communication preferences are chosen separately.
Before using your points.
Do I earn points when I pay the deposit?
The deposit counts once the service is completed and fully paid. The initial deposit payment does not earn points separately.
Can I pay for an online booking with points?
No. Request redemption at the studio when paying the final service amount; points cannot reduce the online deposit.
Are points the same as gift credit?
No. Points provide a discount under the programme’s rules. Gift or store credit is a euro balance with its own conditions.
Go to Profile and open Brava points and balance to check your balance and transactions.
Check my points in the appIf you have questions about a transaction or redemption, contact us and we’ll review it with you. hola@bravastudio-granvia.es
Read the cancellation and deposit conditions